If your items arrives where the packaging is damaged and looks like the product inside is also damaged, then please take a picture of this initially, then proceed to open it carefully making sure that injury is not caused to yourself, please try and document the damaged product as much as you can by taking photos and then contact us using the CONTACT US page stating your order number and a contact telephone number and email address. We will get in touch with you as soon as possible advising you further.
Q. I want to Return a product
Please refer to the RETURNS POLICY page which is found on the bottom of the homepage.
Q. What next, after an order has been successfully placed by me?
An e-mail confirming the order will be sent to you, and your order will be in a queue waiting to be dispatched. As soon as item is dispatched you will receive a informing you of this.
Q. How do your prices compare to others?
We aim to very competitive with our prices and price check products to make sure that they are constantly low, however if you have seen something cheaper anywhere else please contact us prior to purchasing and we will see if we are able to Price match/ offer a better deal.
Q. Is there a Ecotronics.co.uk store where i can vist
We do not have a retail outlet where you can visit, however we do have a sales team whom can get in touch with you over the phone if the need arises to discuss about products or help you in choosing the correct product. Please use the CONTACT US page to send a query, leaving your contact details for one of our sales persons to give you a call, In the subject field please write PRODUCT HELP
Q. Order Enquiries
If you require any help or have a question regarding any aspect of your order please submit your enquiry using the submission form on the ‘Contact Us’ Page.
Q. Queries relating to a Service/ Product
Alternatively if you have any questions regarding services we offer then please see the Frequently asked questions (FAQ’s) below. If the query you have is not listed or you have a product enquiry then please use the Query form found in the ‘Contact Us’ page.
Q. Trade Enquiries
If the enquiry is of trade, please call our service line on 0845 8387 326 or email us at firstname.lastname@example.org.
Q. I have a complaint and am not happy with a product / service
Complaints - The odd time problems can occur, and if you are unhappy about any aspect of our service or products then please tell us! We believe that it is vital to support all our customers and we will try our upmost best to please you. please send complaints Via the CONTACT US page.
Q. I want to leave a feedback / Testimonial
Testimonials – once you have purchased from us, you can leave your testimonial on you site by adding it via the MY ACCOUNT page once you are logged in.
Q. When are Orders Dispatched?
All Orders are usually dispatched within 1 working day (Mon - Fri), Expedited orders will be despatched on a priority basis before 2pm on weekdays.
Q. When will i receive my items?
Orders are sent 1st Class by Royal Mail, and usually take 1-3 working days to arrive from being posted. Royal mail state a customer must wait upto 14 days of posting before an item can be filed for being lost. However if it has been more than 7 working days since your item has been bought then please contact us via the CONTACT US page.
Q. I have waited for more than 14 days and item stil hasnt arrived
Please contact us using the CONTACT US page where we will check with the carrier, if item is lost we will send out a replacement ASAP.
Q. What methods of payment does Ecotronics.co.uk accept
You can pay by credit or debit card using the secure BARCLAYS PAYMENT GATEWAY or via PAYPAL. To do this select items to add to cart, and in the cart page click CHECKOUT. Enter you details and then select the Logo you wish to use for payment - Either Barclays for paying by card or Paypal if you want to use your Paypal account. However if you are having difficulties or wish to have a more personalised service the we can also take payment on the Telephone. Whichever method of payment you use, you will be guaranteed security.
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